Report Fire Safety Concerns & Complaints

Ensuring public safety is a collaborative effort between the San Francisco Fire Department and the community. We encourage residents to report any fire safety concerns or complaints to help us maintain a safe environment for all.

Emergency Situations

In the event of an emergency, please call 9-1-1 immediately. 

Non-Emergency Fire Safety Concerns

For non-emergency fire safety issues, you can: 

Report Fire Safety Related Concerns

To report a fire safety concern in San Francisco, please complete the form below, including all required fields marked with a red asterisk.

Please provide a detailed description of the concern you are reporting, including exact location (floor level, unit number, etc.), description of the condition, and contact information for the on-site building manager or owner, if known. Please provide as much information as possible to enable the Fire Inspector to easily locate the condition you are reporting and to access the building, if needed. 

Reports are received Monday through Friday, 8:00 AM to 5:00 PM, excluding Holidays. 

You may also report a fire safety concern during regular business hours by calling the San Francisco Fire Department Bureau of Fire Prevention at (415) 558-3303.

To speak with a fire inspector, to file a report or discuss your fire related concern over the phone, please click here for current contact information. 

Report a Fire Safety Concern

Reporting a Leaking Fire Hydrant 

To report a leaking fire hydrant:

  • Online Form: Submit your report through an online form. Access the form here. 

  • Phone: Call the Water Department at 415-500-4956.

Filing a Complaint Against the SFFD

If you have a complaint regarding the San Francisco Fire Department's services or personnel:

  • Online Complaint Form: Submit your complaint using our online form. Access the form here. 

Records Request Complaints

File a complaint with the Sunshine Ordinance Task Force if you believe that the SFFD has improperly withheld a record or otherwise failed to fulfill its obligations under the City's Sunshine Ordinance. The San Francisco Sunshine Ordinance Task Force independent of the SFFD will review the matter and hold a hearing if it deems one is necessary. If the Task Force determines that the Department has improperly withheld a record, the Task Force will order the Department to release the record. 

Language Access Complaints

The SFFD is committed to providing services to everyone regardless of English Language proficiency in accordance with the San Francisco’s Language Access Ordinance (LAO). You may file a complaint through the San Francisco Office of Civic Engagement and Immigrant Affairs if you believe you have not received adequate Language Access Services through the SFFD.