Emergency Services for Fire Damage
Have you been impacted by a fire? Help is available.
Get Immediate Assistance and Household Support
The American Red Cross provides immediate assistance for food, clothing, or housing, such as overnight shelter and temporary hoteling for persons displaced by fire. Contact the American Red Cross at 866-272-2237.
Retrieve Belongings from Your Home
Tenants are required by code to be notified about the condition of their unit regarding the habitability and access to possessions by their landlord. To get more information, contact the Department of Building Inspection (DBI) at 628-652-3450 or email: DBI.inspectionservices@sfgov.org
Find Pet and Animal Care and Support
If you or your family have a pet-related emergency due to a fire incident, Animal Control Officers are available to help. For more information regarding animal-related emergencies, call 415-554-9400.
Request a Fire Report for Your Insurance Provider
If you need to get a fire report to make an insurance claim, the San Francisco Fire Department (SFFD) can provide a copy of a fire report. Instructions on how to request a fire report can be found at: sf-fire.org/services/fire-reports
To determine the availability of a fire report, please call the SFFD Bureau of Fire Investigation at 415-920-2933.
Apply for Emergency Food Replacement
San Francisco Human Services Agency (SFHSA) can help you apply for emergency food replacement if you are already receiving CalFresh food benefits. Contact 415-558-4700 or food@sfgov.org for more information.
Apply for the Emergency Rental Assistance Program
The San Francisco Human Services Agency’s Emergency Rental Assistance Program (ERAP) offers a temporary housing subsidy for eligible households who experience long-term displacement due to a fire. For San Francisco residents eligible for this program, help includes:
- Tenants of non-rent-controlled units may obtain a one-time payment to help with move-in costs to a new unit. The program makes the payment directly to the landlord of the new unit.
- Tenants of rent-controlled units may obtain a monthly rent subsidy.
SFHSA can help residents determine if they are eligible for financial assistance through ERAP. To apply or to learn more, contact HSAFireResponse@sfgov.org or call 415-320-4938.
Get Support from Tenants' Rights Organizations
If you are a tenant, there are a number of organizations that can help you. For a comprehensive list, visit: sf-fire.org/list-tenants-rights-organizations-building-owners
Get Rental and Move-In Assistance
Several organizations offer rental and move-in assistance to people impacted by fire.
Mayor’s Office of Housing and Community Development (MOHCD): The Displaced Tenant Housing Preference program helps tenants displaced by a fire from rent controlled housing. The certificate program provides preference in affordable housing lotteries administered by MOHCD. The lottery application form must be signed off by either SFFD's Bureau of Fire Investigation or SFHSA. For more information, visit: sf.gov/displaced-tenant-housing-preference-program-dthp
Catholic Charities: catholiccharitiessf.org or 415-972-1200
AIDS Foundation: sfaf.org/services/housing-financial-benefits or 415-487-3000
Tzu Chi: tzuchi.us or 415-682-0566